Introduction
HiveResume ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and applications (collectively, the "Service").
By using HiveResume, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use the Service.
Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Email address and password (for account creation)
- Name, phone number, location, and LinkedIn profile (in your resume)
- Resume content, including work experience, education, skills, and achievements
- Job preferences and search criteria
- AI Readiness analysis data, including role summaries, workflow analyses, and career strategies
- Career Intelligence data, including career signals, role readiness assessments, and career stage classifications
- Job Fit analysis data, including gap assessments and ATS optimization recommendations
- Career Intelligence Advisor data, including conversation history (messages you send and receive), context selections (e.g., selected resume version), and—for Career Pro and Teams subscribers—career preferences and other information you explicitly choose to store in the Advisor's memory feature
- Payment information (processed securely through Stripe)
- Support requests and feedback
Automatically Collected Information
When you use the Service, we automatically collect:
- Device information (browser type, operating system, device identifiers)
- Usage data (pages visited, features used, time spent)
- IP address and general location information
- Cookies and similar tracking technologies (with your consent)
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Process your account registration and authentication
- Generate AI-powered content (resumes, cover letters, interview prep, AI Readiness analyses)
- Analyze your role's AI exposure and provide career upgrade strategies
- Generate Career Intelligence signals and career coaching simulations
- Operate the Career Intelligence Advisor, including generating context-aware responses, loading your resume and achievement data for personalized advice, and—for Career Pro and Teams subscribers—storing and utilizing career preferences in memory to personalize advice across sessions
- Perform Job Fit analysis, gap assessment, and ATS optimization recommendations
- Match you with relevant job opportunities
- Process payments and manage subscriptions
- Send you service-related communications
- Respond to your support requests
- Analyze usage patterns to improve our services
- Detect and prevent fraud or abuse
- Comply with legal obligations
Resume Scoring & Analysis
HiveResume uses deterministic, algorithm-based scoring systems to evaluate your resume. Our scoring system:
- Deterministic Scoring: Uses consistent, rule-based algorithms to ensure the same resume receives the same score regardless of when or how it is evaluated
- ATS Compliance: Evaluates your resume's compatibility with Applicant Tracking Systems (ATS) using standardized criteria
- Job Matching: Compares your resume against job descriptions to assess compatibility when you provide job information
- Component Analysis: Evaluates specific aspects including keyword matching, action verbs, metrics usage, and behavioral tone
- Consistent Results: Scores are calculated using the same algorithms across all entry points (AI Writing Assistant, Job Readiness Widget, Cover Letter generation) to ensure consistency
Your resume content and job descriptions (when provided) are processed locally and stored securely to generate these scores. Scores are saved to your account for tracking progress over time. We do not use your resume data to train AI models for scoring purposes—our scoring algorithms are deterministic and do not require machine learning on your personal data.
While our scoring system provides consistent, algorithm-based evaluations, scores are provided for informational purposes only and do not guarantee job offers, interviews, or employment outcomes.
Career Intelligence & Coaching
HiveResume's Career Intelligence feature analyzes your resume to generate career signals and coaching insights:
- Career Signal Analysis: We analyze your resume content to generate signals including Role Readiness, Experience Credibility, AI Readiness, Resume Risk, and Strategic Narrative Strength
- Career Stage Classification: We classify your career stage (Entry-level, Mid-level, Senior-level) based on your experience patterns
- Industry Context: For premium users, we analyze industry-specific signals to provide contextualized insights
- Career Coaching Simulations: Premium users receive AI-generated career trajectory simulations based on their career signals
- Caching: Career intelligence results are cached and associated with your resume version for performance and consistency
Career Intelligence uses AI to generate insights and simulations. These outputs are interpretive and should not be considered professional career advice.
Job Fit Analysis & Gap Assessment
When you use Job Fit analysis features, we process:
- Resume-Job Comparison: We compare your resume content against job descriptions to calculate fit scores
- Gap Identification: We identify gaps between your qualifications and job requirements
- ATS Optimization: We analyze your resume for ATS compatibility with specific job postings
- Recommendations: We generate actionable suggestions to improve your application
Job Fit analysis is provided for informational purposes only and does not guarantee interview or employment outcomes.
Career Intelligence Advisor
The Career Intelligence Advisor is an AI-powered conversational assistant. When you use this feature, we collect and process the following:
- Conversation Data: Messages you send to the Advisor and responses you receive are processed to provide the Service. Conversation content may be transmitted to third-party AI service providers for processing in accordance with our data processing agreements. We retain conversation history to maintain session context and improve service quality
- Context Data: To provide personalized advice, the Advisor loads context from your account, including resume content, achievements, Career Intelligence signals, job fit results, interview prep data, and company insights. This data is used solely to generate relevant responses and is not shared with third parties except as necessary for AI processing
- Stored Preferences (Career Pro and Teams): Stored preferences are saved only after explicit user consent within the Service. If you use the memory feature, career preferences and other information you explicitly choose to store (e.g., target roles, location preferences, career priorities) are retained and used to personalize future Advisor interactions. You control what is stored; you may request deletion or modification of stored preferences at any time through the Service or by contacting us
- Access Tiers: Data processing varies by subscription tier. Free users receive explain-only capabilities; paid tiers may utilize additional context and execution features. Memory storage is available only to Career Pro and Teams subscribers
For users without access to the memory feature, conversation history is retained only to support active sessions and service quality, and is not used for cross-session personalization. Advisor responses are AI-generated and provided for informational purposes only. We do not use your conversation content or stored preferences for marketing or to train models that identify you personally. Anonymized, aggregated data may be used to improve our services in accordance with our Terms.
For more information about AI processing and third-party services, see "How We Share Your Information" below.
How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party service providers who perform services on our behalf (e.g., payment processing, cloud hosting, analytics)
- AI Service Providers: With AI service providers to generate content (your data is processed but not stored by third parties)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly consent to sharing
We do not share your resumes or personal information with employers or job boards without your explicit consent.
Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format, including Career Intelligence Advisor conversation history and stored preferences where applicable
- Opt-Out: Opt out of certain data processing activities
- Cookie Preferences: Manage cookie consent through your account settings
To exercise these rights, please contact us at privacy@hiveresume.com.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. For detailed information about our cookie usage, please see our Cookie Policy, which is available in your account settings.
You can manage your cookie preferences at any time through your account settings or by contacting us.
Data Retention
We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
When you delete your account, we will delete or anonymize your personal information, including Career Intelligence Advisor conversation history and stored preferences, except where we are required to retain it for legal or legitimate business purposes.
Career Intelligence Advisor conversation data and stored preferences are retained for the duration of your account and are deleted upon account deletion or upon your request, subject to our backup and retention practices.
Children's Privacy
HiveResume is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.
Where required by law, we rely on appropriate safeguards such as standard contractual clauses or equivalent mechanisms to protect international data transfers.
We take appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy, regardless of where it is processed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated Privacy Policy on this page
- Sending an email notification to the email address associated with your account
- Displaying a notice within the Service
Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: